With a focus on delivering powerful communication solutions to small to medium sized businesses, Vertical Communication offers best-of-breed solutions to companies nationwide through its national network of direct offices and channel partners. PCA is proud to partner with Vertical, another organization that believes every customer matters! Together we can guarantee that every customer receives the highest level of service, support, and communications.

Vertical’s Wave IP Communications Platform is the new communications platform and applications for how we work today; combining voice, mobility, and a variety of communications applications and services to connect your customers and workforce anytime, anywhere. Wave IP allows you to quickly connect your customers to your workforce with real-time status and easy access to voice calls, messaging, one-click meetings and collaboration via notebook, web, and more.

You have the chance to bring your teams together with the features and tools they need to:

  • Communicate and collaborate quickly with the ability to see customized personal statuses.
  • Build better customer relationships with personalized voice greetings and customized customer routing rules.
  • Improve customer service with screen-popped caller information and contact center queue callbacks.
  • Easily record, search and retrieve calls to enhance customer service, and ensure compliance with industry standards.
  • Record and broadcast targeted messages to groups or your entire organization.
  • Add notes and prioritize messages at a glance with Visual Voice Mail.
  • Enhance safety and emergency response times with custom emergency Caller ID.
  • Customize, extend and integrate Wave IP applications with your own CRM systems, billing applications, and more!

Simply put, the Wave IP Platform provides voice, mobile and collaboration solutions for improving critical business workflows and facilitating the way we work in today’s Modern Enterprise. Are you looking to achieve more with your technology? PCA can help assess your current environment to see if this solution is a right fit.

Vertical Communications focuses on working with you to understand your natural business workflows first, then applying their technology to augment and enhance them, along with your communications. This results in much less friction getting day-to-day tasks done and a happier, more productive workforce. It’s a win-win for everyone involved! 

Want to know more about Vertical Communication? Reach out to us and we’ll be sure to get you more information!