The right team gets you to the right places – and so does having the right tools! That’s just a fact. At PCA, we understand what’s important to sustain business growth. We have assembled a robust network of partners with unique expertise paired with the right tools to help us focus on YOUR technology needs.
We are proud to announce that earlier this month we implemented SmileBack, the only customer feedback system that’s designed specifically for MSP service teams and focused exclusively on customer satisfaction. The way it works is simple. At the close of each issue, you receive an email letting you know that we have completed your ticket. In that email, you see a set of three smiley faces ranging from happy to sad. You select the one that most represents your experience!
You also have the option to leave a comment if you would like to detail reasons behind your rating. This helps us to ensure that you are satisfied at the end of every service ticket and we are providing you the best experience. SmileBack’s features truly help us drive growth.
It also allows us to see customer data in a new light. Combining Customer Satisfaction (CSAT) and Net Promoter Score (NPS) we get a 360-degree understanding of our business relationships. We are already receiving great feedback from our customers that are now using SmileBack on a daily basis:
We mean it when we say our goal in using this is to ensure all your needs are met. From our core values to our commitment to be customer focused, you can trust that PCA is your best guide to resolution. Contact us today if you have any questions or simply want to chat with our team about your service needs.