Here at PCA Technologies, we’re excited to celebrate IT Professionals Day. We’re fortunate to work with an incredibly hard-working, service-oriented group of IT professionals — from our very own team to the teams we partner with. For over 30 years, our team has been serving small to medium businesses throughout the western and upstate New York areas. With our steadfast commitment to understand our customer’s goals and leverage technology for their operations, we take this time to reflect on the core values and customer experiences that continue to guide us today.
Our Values
With many managed IT service providers out there, why would your business choose us? Unlike other IT providers, we pride ourselves on becoming your partner in all things IT. We genuinely listen to understand where your challenges lie and help you decide the best technology solutions to support your initiatives. Our core values, listed below, drive everything we do:
- Honesty and integrity
- Accountability
- Quality service
- Open communication
- Growth mindset
- Fun!
Above all, when we partner with you, we make a promise to do what’s right. Learn more about our commitment.
Our Customer Experience
What does working with PCA Technology Group look like? We are fortunate to have developed a proven five-step process to ensure a smooth customer experience. Here’s what that process looks like:
- Listen: We start by by understanding your unique business needs and initiatives. This crucial first step allows us to establish a core foundation and ensure any technology solutions we implement tie back to your goals.
- Discover: Once we have established an understanding of your business, we will dive into your core IT processes — everything from your network to your infrastructure. We will take the time to identify strengths, weaknesses, and overall IT needs, while also determining where you might need additional IT support.
- Recommend: From our initial discovery session, we will recommend the best IT approach to support your overall business needs and goals. This will become our IT framework as we begin implementing technology.
- Implement: Here, the technology fun begins! We will start executing your technology solutions, giving you peace of mind knowing your organization is supported with the right technology.
- Empower and Continuously Improve: Technology is always changing, and so is your business. We will continually monitor your technology 24/7 to ensure your needs are being met. If, for any reason, at the end of our 90-day work period you are not satisfied, we’ll refund your money. No questions asked!
With this process, along with our cutting-edge technology services, PCA Technology Group is here to help.
Customer Feedback
Our word only goes so far. With our average five-star review rating, see what some of our clients are saying about our services:
Responsive and Accommodating: “PCA Technology Group has been an excellent partner. Not only do they provide IT support and make sure that the client’s data is secured, but they also care about the client’s mission and other objectives. In addition, the team is responsive and accommodating to the client’s feedback and concerns.” – Kelly D., COO, Journey’s End Refugee Services
Seamless Workflow: “The company has benefitted significantly from PCA Technology Group’s services. They’re better able to neutralize cybersecurity threats and fix vulnerabilities. The team’s workflow is seamless, and they communicate openly with the client to present timely information to foster a great relationship.” – Patrick C., VP of Finance, Prolift Inc
Communicative and Professional: “The project was completed quickly, and PCA Technology Group worked seamlessly with the client. They informed the firm of their progress and proactively communicated with the company to manage the project. Their resources were highly professional and [they] thoroughly explained everything in simple terms.” – Megan P., Owner, Piper Consulting Group, LLC
Read more reviews on Clutch or UpCity.
Work With PCA
Are you interested in working with a trusted IT partner who will truly understand your IT needs? Look to PCA Technology Group to support you every step of the way. Contact us today to get started! We look forward to learning more about your business and seeing how we can improve your business technology.
Additionally, if you’ve had an outstanding experience with us, we would love to hear from you! You can leave a review on Clutch, UpCity, or Google. As always, we appreciate your feedback, as it helps us improve our customer experience.
