With the rise of our digital world, many businesses are now utilizing “Voice Over Internet Protocol” (VoIP) in place of traditional phone systems. In fact, 31% of businesses in the United States use VoIP services, and that number continues to grow every day. Not only will VoIP systems allow your team members to communicate more effectively with your customer base, it will also allow those important conversations to stay secure and protected. Continue reading to learn five key facts about true business phone systems and why your business should consider making the switch.

VoIP systems are more affordable than traditional ones.

With VoIP systems saving businesses an average of 40% each month and startup costs being reduced by 90%, implementing VoIP systems is a great way to save. Most VoIP services allow for local, national, and international calling without any additional fees. Additionally, hardware and software costs are minimal, which allows your business to save on upfront and implementation costs. You may even keep your existing hardware and eliminate landlines completely by switching your phone service over to the internet service you’re already paying for.

More SMBs are adopting VoIP technology.

A study by Global Newswire predict that SMBs will likely grow more than 15% in the VoIP market by 2025. This growth is driven by many small businesses having tighter budgets, as well as the increase in remote work environments. Small businesses can also utilize VoIP services to tap into unreached markets that would be expensive with traditional phone systems, such as international customers.

VoIP systems allow your business to save data.

Tech.co notes that “traditional phone lines are constantly sending data both ways… even when one side is silent and listening to the other person speak.” With VoIP, your business will benefit from “silence suppression,” which allows the system to send data only when necessary. You will also have more flexibility in tools and features, which is often a costly add-on with traditional phone systems.

Your business will improve productivity.

VoIP systems will not only improve your customers’ experience, they will also improve your team’s experience, leading to improved productivity. In fact, businesses who utilize VoIP see a 20% increase in productivity. VoIP makes communication smooth and efficient by allowing calling, texting, video calling, task management, and even faxing services from one single place. Say goodbye to multiple applications and streamline your team’s communication with VoIP.

VoIP makes adhering to compliance easier.

With any phone service, your business must ensure they abide by local, state, and federal compliance regulations. Your compliance regulations may vary depending on the industry and size of your business, too. Unlike traditional phone systems, VoIP makes it easy to adhere to compliance standards. Many VoIP providers maintain dedicated tools to ensure your compliance needs are being met.

Interested in VoIP Service?

Consider making the switch with PCA Technology Group by your side. PCA offers customized, budget-friendly VoIP services for your business needs. This service not only saves time and resources, it helps unite and connect people. Here are just a few of the many key VoIP features we can provide:

  • Automated attendant
  • Voicemail to email
  • Conference bridge
  • Video conferencing
  • CRM integrations 
  • Advanced call routing
  • Texting on business phone numbers
  • Call recording and forwarding
  • Detailed analytics
  • Integrated communication with M365

Above all, our team of trusted IT experts will help guide you through the VoIP selection process to ensure you find the best fit for your business. Reach out to us to get started.